Helping a large UK bar group refocus its proposition and brand

Once a major disruptor in the market, our client found themselves at a pivotal point in its brand maturity, due to changing customer habits, fierce competition and increasing costs.

After a period of transition and now under new leadership, the company was ready to look to the future with more focus.

Our impact

Through a phase of dagnostics and workshops with the Executive team, we collaborated with the client to prioritise findings and develop solutions, identify any gaps in the current proposition, and develop a new vision and “why” for the brand.

The Executive team was aligned around the direction of the business, its new vision and brand “why”, while the business developed a richer understanding of the movements in the market. The business made a commitment to continue obtaining regular customer and team feedback in order to identify new areas of focus where the brand can improve in future.

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